ANSWERS FOR BALDWIN COUNTY HOMES
HVAC Questions? We’ve Got Answers.
Find answers about service, repairs, maintenance and what happens before you approve work.
Family-owned · Serving our community since 2007
Open 24/7, 365 days. No after-hours fees.

YOUR QUESTIONS
General Questions
How quickly can you get to my house?
Aim is open 24/7, 365 days a year, with no after-hours fees. Same-day availability depends on the schedule and your address. Call (251) 751-9908 to confirm the available arrival window and describe any urgent loss of heating or cooling.
What areas do you serve?
- Spanish Fort
- Daphne
- Fairhope
- Malbis
- Point Clear
- Loxley
- Bay Minette
- Robertsdale
Are you licensed and insured?
Yes. We’re licensed and insured in Alabama. Ask for current documentation if you need it for your records.
Do you offer financing?
YOUR QUESTIONS

Repair Questions
How much does an AC repair cost?
The cost depends on the diagnosis, required parts and agreed work. Ask about the diagnostic charge when booking, then review the written repair price before approving work. Any credit toward a repair must be confirmed for your visit.
How do I know if I need a repair or a replacement?
Compare the repair diagnosis and price with replacement options, equipment condition, reliability, warranty coverage and your plans for the home. Age alone does not decide it. Ask for a written scope for each reasonable option before choosing.
Why is my AC running but not cooling?
- Dirty air filter — Check this first. A clogged filter restricts airflow.
- Low refrigerant — Usually means there’s a leak somewhere.
- Frozen evaporator coil — Often caused by airflow issues or low refrigerant.
- Faulty capacitor — The part that helps the compressor start.
- Thermostat issues — Sometimes it’s as simple as dead batteries.
Why is my heater blowing cold air?
Check the thermostat’s heating mode and fan setting, and note whether the issue is brief or persistent. Heat-pump defrost can temporarily change the air you feel. If the home is not warming, call for diagnosis; do not adjust gas or ignition components yourself.
How often should I change my air filter?
Check the filter monthly and follow the filter and equipment manufacturer’s replacement instructions. The interval depends on the filter, use and household conditions. Ask which filter fits your system and airflow requirements.
YOUR QUESTIONS
Maintenance Questions
Do I really need annual maintenance?
Follow your equipment’s maintenance instructions and warranty requirements. Regular professional checks can identify issues and support proper operation, but a visit does not guarantee lower bills or prevent every breakdown. Ask which checks are appropriate for your system.
What's included in a maintenance visit?
- Inspect and clean condenser coils
- Check refrigerant levels
- Test electrical connections
- Lubricate moving parts
- Check thermostat calibration
- Inspect ductwork connections
- Test system controls
- Check safety devices
- Replace air filter (if needed)
What's a maintenance plan and is it worth it?
Review the current maintenance plan terms for included visits, repair benefits, scheduling and billing. Existing members should use their signed agreement and confirm coverage with Aim. Compare the included work and total cost with what your system needs.
YOUR QUESTIONS
Cost Questions
How much does a new AC system cost?
Installation cost depends on the selected equipment, home requirements and included work. Request a free in-home estimate for a system replacement and review the written scope, exclusions and total price. Explore AC installation.
Why are HVAC repairs so expensive?
A repair quote can include diagnosis, the parts needed, labor and the agreed work. Ask for a written scope and total price before approving the repair, and ask which recommendations are optional. Confirm the diagnostic charge and any exclusions when you book.
Do you offer free estimates?
For system replacements and larger projects, ask for a free, no-obligation estimate. Repair visits include a diagnostic charge; confirm the current charge and whether any credit applies before booking. Choose “Get A Free In-Home Estimate” in the booking menu for a replacement estimate.
YOUR QUESTIONS
Emergency Questions
Do you offer 24/7 emergency service?
Yes. Aim is open 24/7, 365 days a year, with no after-hours fees. Call (251) 751-9908 and describe the problem so we can confirm availability for your address. Same-day service is subject to availability.
What should I do while waiting for a repair?
If the home becomes dangerously hot or cold, move to a place with safe temperatures while arranging help. Do not attempt electrical, gas or refrigerant repairs.
If you use an electric space heater, follow its instructions, keep it at least three feet from bedding, curtains and furniture, plug it directly into a wall outlet, and turn it off when unattended or sleeping. CPSC space-heater guidance.
YOUR QUESTIONS
About Aim
Are you a family business?
Why should I choose Aim over the big companies?
We’re a local, family-owned company. Tell us what is happening, ask us to explain the diagnosis and options, and review the proposed price before approving work. You can read customer review excerpts and their original sources before you call.
How do I leave a review?
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HERE WHEN YOU NEED US
Still have questions? We’re happy to help.
Open 24/7, 365 days. No after-hours fees. Call to confirm same-day availability.
